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By Andrew Cosgrove - Slots manager - Hard Rock Hotel and Casino Punta Cana Like it or not all Casinos have customers that complain and our ability to deal with them can have one of 2 outcomes. The first one is (hopefully) the one every Casino manager dream
Andrew 9 hours ago 0 1

 Many years ago, in most modern, regulated jurisdictions, table game casinos were run by Experienced Casino Operators (ECO’s) who had grown up in the industry; almost all of whom had worked as dealers and made their way through the ranks into executive pos
admin 5 days ago 0 171

By Andrew Cosgrove - Slots manager - Hard Rock Casino Punta Cana  Anybody that’s lived and worked in the Caribbean will probably agree that it’s not for everybody and that only those who are willing to compromise, adapt and appreciate the unique beauty of
Andrew 8 days ago 0 11

By: Andrew Cosgrove - Slots Manager - Hard Rock Casino Punta Cana  Slot machines have come a long way since the introduction of the Liberty bell by Charles Fey in 1895 and both slots and the people that play them continue to evolve and at an increasingly f
Andrew 12 days ago 1 307

  Take a moment to read the following five critical functions of the gaming operation and honestly consider whether your operation is strong or weak in these areas of table games and operations management.       The Person Managing Table Games Must Know Ga
Luis-A 01.08.2017 0 52

A franchised Hard Rock Resort & Casino  Aruba at the former Bushiri Beach Hotel property has been shelved. The developers did not meet the Government's deadlines for starting the project. The area has now been designated as a public beach, once demol
Nigel-2017-05-04 27.06.2017 0 100

GovRisk is a UK-based company specialising in Financial Crime Prevention and related areas such as Compliance, AML, Good Governance, Transparency and Integrity. Back in 2012, we were approached by the Bahamas Gaming Board, the gaming regulator of the most
Kleo 25.05.2017 0 85

Originally published on Gambling Insider Magazine (Marketing Special) - March 2016    Itsik Akiva says US casinos are failing to take full advantage of cross-channel convergence
Itsik 08.05.2017 0 131
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